Question 16

In this chapter, quality is defined as:

a) the degree of excellence at an acceptable price and the

control of variability at an acceptable cost.

b) how well a product fits patterns of consumer preferences.

c) the totality of features and characteristics of a product or

service that bears on its ability to satisfy stated or implied

needs.

d) being impossible to define, but you know what it is.

Question 13

Question 13

If parts in a sample are measured and the mean of the

sample measurement is outside the control limits:

a) the process is out of control, and the cause should be

established.

b) the process is in control but not capable of producing

within the established control limits.

c) the process is within the established control limits, with

only natural causes of variation.

d) all of the above are true.

Question 11

If the mean of a particular sample is within control limits

and the range of that sample is not within control limits:

a) the process is in control, with only assignable causes of

variation.

b) the process is not producing within the established control

limits.

Question 1

The current challenges in operations management are:

a) Globalization

b) Supply-chain partnering

c) Sustainability

d) Lean operations

e) All of the above

c) the process is producing within the established control

limits, with only natural causes of variation.

d) the process has both natural and assignable causes of

variation.

Question 4

Stakeholders are those with a vested interest in an

organization, including:

a) customers,

b) suppliers,

c) owners,

d) employees,

e) all of the above.