Question: In this chapter, quality is defined as: a) the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

In this chapter, quality is defined as:

a) the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

b) how well a product fits patterns of consumer preferences.

c) the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

d) being impossible to define, but you know what it is.

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