QUESTION 16 Interpersonal communication refers to: (Choose the correct answer below) Communication through social media only Communication via email only Verbal and nonverbal interactions that occur both in one-on-one and small group settings Communication through writing only QUESTION 17 Introductions in the professional world aren't really that important because one can always change a bad first impression, True False QUESTION 18 Nonverbal communication is everything that communicates a message but does not use (answer is one word.) QUESTION 19 If immediate feedback is needed, one should send a written message. O True False model. QUESTION 20 The model of standardized employee tasks within an organization is identified in Taylor's O scientific systems human resources transformational QUESTION 21 True or False In developing and maintaining relationships, one should never make one's expectations clear as this may be viewed as overly agressive O True False