Question 16 Often, the actual value- added work time in a task with in a process is a

relatively small amount of the task cycle time . What is the significance of this situation?

	re-balance the workload
	indicates that delays and non- value steps may be eliminated or reduces
	the potential to use automation to reduce cycle times
	level the workload

Question 17 Kaizen teams are generally comprised of workers from all areas involved in

the process and can implement changes on the spot.

	True
	False

Question 18 A kaizen team has found that defects have occurred because of a machine not working properly. What should team do in order to correct the defect situation.

	improve machine maintenance
	inspect the possibility of improving change over time
	apply mistake proofing
	collect utilization data on the machine

Question 19The long term most powerful way to eliminate errors in a process is to identify

them and design the process so that they are eliminated from occurring.

	True
	False

Question 20 When a kaizen team is brainstorming for improvement ideas of solutions to

a problem under study, only criticism of ideas that are not mainstream are not allowed.

	True
	False