QUESTION 16 Quality function deployment O is a tool for linking customer requirements to technical specifications. facilitates interfunctional cooperation between marketing, engineering and manufacturing. relates engineering characteristics to each other. all of these choices. QUESTION 17 Which of the following would NOT be a form of new product development collaboration with customers? Providing them with prototypes or beta versions free, in exchange for their feedback. Observing customers as they use existing products or services. Simply asking customer what they want or need. All of these choices are recommended forms of collaboration with customers on new product development. QUESTION 18 Separating the inputs from the outputs from the Results makes it easier to read a worksheet with multiple inputs. MacBook AS QUESTION 18 2 pc makes it easier to read a worksheet with multiple inputs. Separating the inputs from the outputs from the Results Titles Formulas headings 2 is the direct link to profitability, OOOO QUESTION 19 The service profit chain shows that customer loyalty customer satisfaction customer contact employee productivity QUESTION 20 What is ISO 9000 certification? A certification for ERP A certification for best practices A certification for quality business process management, A certification for document management systems (DMS). OOO Save All An