QUESTION 17

1. A practice, favored by unions, which contractually binds employers to hire only workers who are already members of the union is called a(n):

   		open shop.
   		closed shop.
   		agency shop.
   		union shop.
   		maintenance of membership.

2 points

QUESTION 18

1. The initial formal phase of the discipline process is a(n):

   		written warning.
   		oral reminder.
   		suspension.
   		termination.
   		grievance.

2 points

QUESTION 19

1. A type of conflict resolution a supervisor would use to satisfy his/her own needs at the expense of the other party by using his/her formal authority is:

   		avoidance.
   		accommodation.
   		compromise.
   		collaboration.
   		forcing.

2 points

QUESTION 20

1. The type of resistance efforts that are more subtle and difficult for a supervisor to recognize are the:

   		overt resistance efforts.
   		deferred resistance efforts.
   		immediate resistance efforts
   		implicit resistance efforts.
   		immediate hostility efforts.