QUESTION 17

Give two tips for writing effective emails. Give at least one specific example.

QUESTION 18

In the Social Age, communication tools are interactive and customizable.

True

False

QUESTION 19

You should feel free to complain and place blame in online discussion forums.

True

False

QUESTION 20

In online discussion forums, your posts should be based on the topic of the thread.

True

False

QUESTION 21

You should criticize your workplace on social media.

True

False

QUESTION 22

What strategies can you use to show your credibility on social media? List at least two strategies. Give at least one specific example.