QUESTION 17 True or False? Order Fulfillment Cycle Time = Order Fulfillment Process Time + Order Fulfillment Dwell Time True False QUESTION 18 What can be said of a week when US $90,000 worth of garage doors were custom built and shipped but there were US $100,000 worth of customer garage door orders? O a. There was a 10 percent stockout frequency O b.There is a 10-day lead time for this product. O c. There was a 90 percent orders-shipped-complete rate. O d.The customer service ratio was 90 percent. QUESTION 19 True or False? Any late items or any items delivered in the wrong amount violate the requirements of a perfect order. O True O False QUESTION 20 Which SCOR management process includes issuing purchase orders, scheduling deliveries, receiving, shipment validation and storage, and accepting supplier invoices? O a. Plan O b.Source O c. Make Od. Deliver