Question: Question 18 10 pts Develop a cause-and-effect chart using a fishbone diagram to depict why an airline customer might be dissatisfied. You should use the

Question 18 10 pts Develop a cause-and-effect

Question 18 10 pts Develop a cause-and-effect chart using a fishbone diagram to depict "why an airline customer might be dissatisfied." You should use the four Ms approach. The four Ms are Manpower, Material, Machine, and Methods. (Please name/list at least 4 factors under each M). Hint: No need to draw the diagram. (10 marks)

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