Question: Question 18 (5 points) The first step in the service purchase process is called the ______________. Question 18 options: A. positioning stage B. prepurchase stage

Question 18 (5 points)

The first step in the service purchase process is called the ______________.

Question 18 options:

A. positioning stage
B. prepurchase stage
C. service encounter stage
D. postpurchase stage

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