QUESTION 18 Which statement on reengineering and process Improvement is best? a. Process improvement generally looks for ways to incrementally improve a process; whereas, process reengineering seeks the big improvements b. Process improvement focuses only on critical or core processes such as order fulfillment c. Reengineering is the correct solution for every process, no matter if it is a service or manufacturing process d. Only process reengineering programs can result in real improvement QUESTION 19 Core competencies are: a. a company's resources and strengths that management considers when formulating strategy b.another name for competitive priorities c. product or service attributes that represent the needs of a particular market segment d. various flow strategies