QUESTION 19

1. For the _____ training method to be successful, it is important that it accurately imitates the real life conditions and situations employees will encounter when on-the-job.

   		Lecture
   		Adventure learning
   		Behavior modeling
   		Simulation

QUESTION 20

1. What is the one of the major DIFFERENCES between competency modeling and traditional job analysis?

   		Competency modeling cannot be used to decide what type of employees to hire; job analysis can be used to decide what type of employees to hire
   		Competency modeling is more time-consuming and expensive; job analysis is cheaper and quicker
   		Competency modeling focuses on aligning competencies with organizational strategy; job analysis focuses more on aligning KSAOs and tasks
   		Competency modeling focuses more on KSAOs; job analysis focuses more on underlying characteristics of an individual that can be linked to organizational strategy

QUESTION 21

1. An organization has had human customer service representatives for years. These representatives are highly skilled and familiar with both company policy and culture. However, the organization decides to replace them with an automated system to save some money. Very quickly, the organization realizes that customers are not happy with the change and are leaving increasingly negative reviews. This is best described as an example of how human resources____.

   		Are valuable
   		Have no good substitutes
   		Are rare
   		Cannot be imitated

QUESTION 22

1. Pharmacists, programmers, physicians, engineers, and researchers are known for having rare skills and expertise in specific areas. These are best described as examples of______

   		Jobs with psychological contracts
   		Jobs with a high degree of autonomy
   		Knowledge workers
   		Empowered employees

QUESTION 23

1. An employee begins working at a company knowing that they will be paid above minimum wage. However, shortly after they begin working in the company, the wage is lowered to minimum wage. The employee is upset because they had made some decisions based around the wage they were initially promised. Which of the following options best describes this situation?

   		The organization changed their HR strategy
   		The employer has likely violated the psychological contract
   		This is a common trend
   		This was an error in employee selection

QUESTION 24

1. There have been some major trends affecting human resource management in the USA. Which of the following is NOT one of them?

   		Employees are more committed to staying with the same employer and are staying at organizations for a longer amount of time than in the past
   		The labor force is becoming older
   		The labor force is becoming more diverse
   		There is an increasing need for workers in service occupations because the service industry is growing