QUESTION 19

1. If a process is performing at the 6 sigma level, this means no more than 3.4 defects per million opportunities to fail taking into account up to 1.5 standard deviations of process drift.

   		True
   		False

2 points

QUESTION 20

1. If your SPC charts suggest common causes (also known as chance variation) have impacted your performance, this means your process is out of control.

   		True
   		False

2 points

QUESTION 21

1. If Cp is less than 1, then process variability is greater than the customer's tolerance specs (can't satisfy customer); if Cp is greater than 1, you might be able to satisfy the customer.

   		True
   		False

2 points

QUESTION 22

1. The goal of the Analyze Phase of the DMAIC approach is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process.

   		True
   		False

2 points

QUESTION 23

1. Benchmarking, a methodology used in the Define or Measure Phase of DMAIC, compares an organizations practices with the best practices to be found within or outside its industry.

   		True
   		False

2 points

QUESTION 24

1. Business Process Design (also known as reengineering) usually involves reorganization of activities to be more process-centered.

   		True
   		False

2 points

QUESTION 25

1. DMAIC stands for Define-Measure-Analyze-Implement-Control.

   		True
   		False