Question: Question 2 0 ( 1 point ) What is one reason negative customer comments and complaints are important to an organization? They can be used

Question 20(1 point)
What is one reason negative customer comments and complaints are important to an organization?
They can be used in future advertising campaigns.
They can quickly be hidden from competitors.
They can bring to light unknown brand flaws.
They can help the organization identify "problem" customers, who are then typically removed from mailing lists.
Question 20(1 point) What is one reason negative customer comments and

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