Question: Question 2 0 ( 3 points ) Provider q , is the difference between company understanding of customer expectations and the development of customer -

Question 20(3 points)
Provider q, is the difference between company understanding of customer expectations and the development of customer-driven service designs and standards.
Gap 1
Gap 2
Gap 3
Gap 4
Question 20(3 points) Provider q, is the difference between company understanding

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