Question: Question 2 1 ( 1 point ) Cruiser Air has a reputation for its on - time arrival performance in the airline industry. One of

Question

21 (1

point

)

Cruiser Air has a reputation for its on

-

time arrival performance in the airline industry. One of the reasons it's able to achieve that is because the majority of its flights have a turnaround time of only

10

minutes. Cruiser's on

-

time performance reflects the dimension of service quality.

empathy

reliability

responsiveness

assurance

tangibles

Question 21(1 point) Cruiser Air has a reputation for its on-time

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