Question $2$:

$[14$ marks$]$

As a Junior Systems Analyst at a multinational corporation, you report to the Systems Analyst Manager. Directed by the manager, your task is to review the company's information systems and technology infrastructure. Your goal is to identify areas for improvement to enhance the company's competitive position. The manager emphasizes the importance of your analysis in guiding strategic technology investments. Your insights will contribute to shaping the company's technology roadmap and ensuring competitiveness in the industry.

${?}^{****}$ Fictitious scenario

$2\mathrm{.}1.$ Define the term 'competitive advantage' and discuss its significance for organisations in today's business landscape. page SO