Question: QUESTION 2 1 If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic initiative to

QUESTION 21
If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic
initiative to
enhance innovation.
grow in the global market.
improve customer service.
improve employee engagement.
develop creativity.
QUESTION 21 If a training program focuses primarily on ensuring that

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