Question: Question 2 (1 point) A company is experiencing decreasing sales from established customers. Using BSC, which one of the following lists of performance measures is

Question 2 (1 point) A company is experiencing decreasing sales from

Question 2 (1 point) A company is experiencing decreasing sales from established customers. Using BSC, which one of the following lists of performance measures is the best suited to identify the problem causes? 1) On-time delivery, defective goods returned for credit, customer complaints. 2) Rework and wase, cycle time from order to deliver, speed of inventory. 3) Sales growth, gross margin, average selling price 4) Customer profitability analysis, customer lifetime value, customer acquisition cost

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