Question $2$

$1$ pts

After a customer yells at you for several minutes, your supervisor assumes that you didn't care enough to show a sufficiently high level of customer service without knowing what actually happened. He never considered that you hadn't attended to the customer because there was an accident just outside the office; you were the only one who was there to call for help and to ensure that no further danger would happen to other customers as a result. What your supervisor has done can best be described as

stereotyping

inconsistency

a self$-$serving bias

the fundamental attribution error

contrast effect