Question: Question 2 1 The Service Gaps Model is designed to highlight those areas where service providers provide the best possible service. manufacturers are cutting corners

Question 21
The Service Gaps Model is designed to highlight those areas where
service providers provide the best possible service.
manufacturers are cutting corners on product quality.
customers believe they are getting less or poorer service than they should.
service providers know more than their customers.
delivered service exceeds expected service.
Question 21 The Service Gaps Model is designed to highlight those

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