QUESTION 2 10 points Save Answer You are a quality engineer in a company that build go-karts. You are leading a team that investigates customer field complaints. You have three that you are examining at this time. Use design failure mode and effects analysis (DFMEA) to evaluate these customer complaints The table that your company uses below. Rating Severity Occurrence Detection 10 Hazardous or potentially life-threatening vey high or almost certain probability of occurrence Cannot detect or hidden defect 7-9 Serious impact on customer safety or satisfaction High probability of occurrence Low chance of detection 5-6 Major impact on customer satisfaction Moderate probability of occurrence Moderate chance of detection 2-4 Minor defect on customer inconvenience 1 Little to no effect Low probability of occurrence Unlikely to occur High chance of detection Will almost always be able to detect The three items that you are reviewing are. Motor is hard to start This is low end major impact on customer satisfaction. Since this is a recurring complaint of our customers then it must have a high end probability of occurrence. This is very easy to detect. Seat is loose on carts This is potentially life-threating. From the number of complaints, this is most likely a mid-range probability of occurrence. The chance of detection would be probably an 8. Wheels are loose This has serious impact on customer safety. Place at the high-end, but it is not life-threatening. The chance of happening appears to be a mid-high probability of occurrence. There is a high degree of chance of detection. The top of the high chance of detection would be appropriate. They will detct loose wheels Score these three complaints with the SOD rubric and answer the following. What is the score for the motor is hard to start? What is the score for the seat is loose? What is the score for the wheels are loose? What would the engineering group attempt to address first based on this analysis? (M, S, W)