QUESTION $2$

$(20$ Marks$)$

$2\mathrm{.}1$ McGregor proposed that there are two fundamental approaches to managing pecple. Many managers apply theory $\backslash ($ X $\backslash )$ and generally get poor results, while enlightened managers use theory $\backslash ($ Y $\backslash ),$ which produces better performance and results. Briefly discuss the relevance of McGregor's Theory $\backslash ($ X $\backslash )$ and Theory $\backslash ($ Y $\backslash )$ in managing contemporary workers in an organisation.

$(10$ marks$)$

$2\mathrm{.}2$ Business organisations operate in an ever changing and complex envronment. It is therefore vital for the organisation and management to take cognisance of factors which impact on the organisation's competitive advartage and longterm sustainability. Apply the role of Porter's five forces in analysing the business environment and competitive advantage of the company.

$(10$ marks$)$

QUESTION $3$

$(20$ Marks$)$

The 'Big Five' factor model identifies five basic dimensions of human personality. Critically discuss the main assumptions of the model and specify how the various personality traits may affect managerial performance.

QUESTION $4$

$(20$ Marks$)$

Maslow dentifies five categories of needs which are organised in levels from the most basic needs to the more sophisticated needs. With the use of relevant examples, evaluate the applicability of Maslow's hierarchy of needs in contemporary organisations.

QUESTION $5$

$(20$ Marks$)$

Groups and teams which exist within an organisation can serve different purposes. Examine the characteristics and roles of different types of groups and teams that exist in the business environment.