Question: QUESTION 2 2 ( 1 0 points ) - Cost of Quality and Pareto Chart Following are data on cost of quality at an automobile

QUESTION 22(10 points)- Cost of Quality and Pareto Chart
Following are data on cost of quality at an automobile manufacturing plant for last year:
Components under assembly product quality program ID Cost ($M) Type
Assembly-line worker training programs 010.4?
Inspection specialist training programs 020.3?
Testers training programs 030.3?
Design and purchase of quality inspection tools 040.4?
Regular maintenance & recalibration of precision instruments 050.1?
Regular maintenance & recalibration of manufacturing tools 060.1?
Scheduled overhaul of critical machines 070.7?
Inspections of intermediate steps 080.2?
Final-product testing programs 090.1?
Returning repairs and reworks (including warranties)100.7?
Voluntary-recall repairs and reworks 110.6?
Re-testing of repairs and remakes due to returns & recalls 120.4?
Assembly-line downtime due to step errors or breakdowns 130.3?
Reworks due to production errors 140.3?
Scrap (including labor and parts)150.3?
Supplier rating and incentive programs 160.2?
Random tests on critical components at arrival 170.1?
Quality planning and improvement initiatives 180.2?
(a)[3] Classify these data into 4 types according to the cost-of-quality model (P/A/I/E).
(b)[3] Calculate the totals of those 4 cost types and draw the corresponding Pareto diagram.
(c)[2] Based on part (b), describe and interpret the results.
(d)[2] Based on part (c), make some managerial recommendation(s).
2

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