Question $2[25$ marks$]$

Suppose two regional sales reps share responsibility for sending weekly updates to their

manager. Brad always submits them on time, but Frank often turns them in late. Saying, $$Frank$,$

you$$ve turned in the sales reports late again$$ would only put Frank on the defensive. Instead,

Brad opens the conversation this way: $$Frank$,$ you and I place a different value on deadlines. I

want to explain why meeting them is important to me$,$ and then I$$d like to hear your take on

them.$$

Brad learns that Frank, when faced with the choice of possibly making a sale or compiling the

report, thinks he should focus on the sale. With this insight, Brad proposes another way to share

responsibilities: Brad will complete the report when it$$s Frank$$s turn to do so$,$ as long as Frank

gives Brad two hours$$ notice and a share in any commission Frank earns as a result of being able

to continue pursuing a lead.

From the case study discuss any five $(5)$ possible causes of conflict teams. $(25$ marks$)$