Question: QUESTION 2 ( 2 5 Marks ) Total Quality management enables employees to focus on quality than quantity and to strive hard to excel inwhatever

QUESTION

2 (25

Marks

)

Total Quality management enables employees to focus on quality than quantity and to strive hard to excel inwhatever they do

.

Drawing from this, discuss TEN

(10)

steps that the management in your store can take toensure that TQM is successfully implemented in the store. For every step identified, explain why it isimportant that this step be taken.

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6. It is what the person has previously done for the group that is the deciding factor.

3. It is the commitment you show that is the deciding factor.

4. It is the principle of equality (according to very specific criteria of equality) that is crucial.