QUESTION $2$

$(25$ Marks$)$

With reference to the extract, critically argue whether McDonald's is using the Expectancy theory of motivation to motivate their employees.

Mark allocation:

In answering this question, please provide a brief explanation of the Expectancy theory of motivation.

$(3$ Marks$)$

Further argue whether McDonald's is employing it to motivate employees.

$(22$ Marks$)$

QUESTION $3$

$(25$ Marks$)$

As the owner of a small accounting firm, you want to ensure that your employees are motivated by their jobs. Using the job characteristic model, design the job for a receptionist in your company that embodies variety, task identity, task significance, autonomy, and feedback.