Question 2 2. Keeping employees motivated is a very complex endeavour. One of a manager's responsibilities is to motivate employees, obtain consistent performance, and then help them and the department to continue to improve Identify THREE (3) essential steps in motivating employees (6 marks, CA) b. It is important that you are tracking performance and keeping employees advised of their status towards goal achievement on an ongoing basis. Explain why (4 marks, C2) Question 3 a. You are considering whether or not to purchase another new air conditioner refrigerant recovery machine that costs RM 13800.00 per piece. He knows that his total earnings for the past three years (sales for air conditioning service) have averaged RM33800.00 per year for 5 working days a week and have remained steady. You are sure that you will be able to sell another 200 air conditioning service per year for RM80.00 labor a piece as a result of having this new capability CONFIDENTIAL You decided a Calculate and explain what would your shop ROI be over three years by taking this opportunity based on the information (10 marks, C4) b. Calculate the ROI percentage (%) for the new machine's sales (5 marks, CA) c. Based on the information on calculation, do you think is it worth to buy new machine for this business? State ONE (1) sales prediction for next 5 years and justify your answer (10 marks, C2)