Question 2 [20] 2.1 Mr Simpungwe is a regular customer of Home Corp and is planning to go away for the Easter weekend with some friends. He has just bought a camping set consisting of four chairs and a table. When he got home, he wanted to set it up to see how it would look like and to practice setting it up. He then realised that some of the pieces of the furniture to assemble the set were missing. He was very disappointed at Home Corp. The next morning, he was the first customer when the shop opened to take the matter up with the salesperson. Advise the salesperson at Home Corp by using the five-step method on how he can solve Mr Simpungwe's complaint. (5) 2.2 You have been working as a Personal Assistant to the CEO at Multichoice Namibia. The business has expanded tremendously, and they have appointed an Administrative Assistant recently. You must give her an induction on who is allowed access to the premises. Discuss three different ways organisations can use to control who enters their premises and ensure that no unauthorised visitors enter their location. (6)