Question $2[34]$

$$An organization$$s culture is the everyday manifestation of its underlying values,

traditions, and leadership.$$ Old Mutual one of South Africa$$s life assurance providers

was recently on the news on paying out some of their client's benefits.

$2\mathrm{.}1$Explain how you as a quality manager can assist them in adopting a quality culture.

Discuss all the steps with relevant examples. $(15)$

$2\mathrm{.}2$Highlight the attributes that Old Mutual will need to possess for them to be

recognised as a Quality culture organisation in South Africa. $(10)$

$2\mathrm{.}3$Examine the leadership components that are needed for Old Mutual to be a quality

cultured organisation $(9)$