Question 2 

3. Write simulated conversation where you are talking to Janis about suspected harassment. Your job is to provide evidence that you can use effective communication in the context of an aged care setting.
Use the following guidelines to complete the situation:
• Janice asks you not to report any bruises and rashes you find on her body.
• She also asks you to call her son and tell him that she wants to come home for the weekend.
• She tells you that she wants to be with her son because she has become addicted to alcohol and hanging out with friends she doesn't like.
as a moderator You must be able to demonstrate the following:
• Use proper verbal and non-verbal communication when speaking with customers.
• Listen to customer requests and clarify what they mean.
• Briefly discuss the services the organization can provide. If she decides to stay in a permanent child care facility
• Verify customers that you are keeping the conversation confidential.

Eddie's other assistant, Isabelle, is stressed out. Isabelle tells Eddie not to cooperate with her. One day she approached to complain about the situation. She said she shouldn't be assigned to clients who don't speak English and that there are many considerations about treatment. Write mock conversation with Isabelle, ask volunteers for help. (It could be your friends, family, or co-workers) to simulate the role of a support worker. Use the following guidelines to complete the situation: a. The support staff must tell you about the issue between them and Eddie. b. Help support staff understand Eddie's culture. c. Provide possible solutions on how you can support Eddie's needs despite the situation. D. Ensure sensitivity between both cultures is maintained when dealing with conflict.