Question: QUESTION 2 ( 5 0 marks ) There are seven categories that constitute the Baldridge Quality Award which represent the framework for performance excellence. These

QUESTION 2(50 marks) There are seven categories that constitute the Baldridge Quality Award which represent the framework for performance excellence. These categories are used to assess an organisation's overall performance and are interconnected, with each impacting the others. With reference to your organisation, or any other organisation that you are familiar with, demonstrate how the following categories of the Baldridge Quality Award can be applied to facilitate performance excellence. Leadership (10 marks) Strategic Planning (10 marks) Customer and Market Focus (10 marks) Operations (Process Management)(10 marks) Business Results (10 marks) Candidates should identify any five points for each category and apply (5 marks for theory and 5 marks for application).

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