Question $28(1$ point$)$

Why is it advantageous to allow customers to have some degree of control

over the delivery$/$execution of a service?

Customers are more willing to express their opinions over the quality of the

delivery of the service

The firm can lessen its overall responsibility of the delivery of the service and

shift this burden to the customer

Empowered customers tend to be more forgiving of lapses in services delivery

Customers experience greater satisfaction from assuming some decision$-$making

in the transaction

Question $28(1$ point$)$

Why is it advantageous to allow customers to have some degree of control

over the delivery$/$execution of a service?

Customers are more willing to express their opinions over the quality of the

delivery of the service

The firm can lessen its overall responsibility of the delivery of the service and

shift this burden to the customer

Empowered customers tend to be more forgiving of lapses in services delivery

Customers experience greater satisfaction from assuming some decision$-$making

in the transaction