Question $29(1$ point$)$

At a budget planning meeting, a senior leader from finance says, $"$We spend a ton on training. Do we have any concrete idea of what we get for the money?" "Interesting question," you respond...

Question $29$ options:

$1)$

$"$We get high scores on our measures of associates' satisfaction and engagement. Our units routinely make their improvement goals."

$2)$

"All the leading HCOs emphasize training. We'd be out of step if we didn't."

$3)$

$"$We can prove that training pays off. We get high scores on our measures of associates' satisfaction and mastery of content, and our units show improved scorecards."

$4)$

"It's hard to prove cause and effect. Most of our managers believe the investment is wise, and the trustees have voted to include the costs."

Question $30(1$ point$)$

At an associate forum, one associate asks if the HCO can add free parking as an employment benefit. You reply:

Question $30$ options:

$1)$

$"$We try to keep the package competitive with other employment opportunities available to our employees. No other local HCOs provide free parking."

$2)$

"Parking costs money. We have to charge employees to cover our costs."

$3)$

$"$We try to add benefits that are useful to a large number of employees and don't give an advantage to some employees. Many employees car$-$pool or use public transportation."

$4)$

$"$As part of our energy conservation commitment, we want to encourage car$-$pooling and public transportation, so we don't want to lower parking fees."

Question $31(1$ point$)$

You meet a colleague at a bar after an ACHE meeting. The colleague says, $"$I$\text{'}$m scared of this incentive pay that all the Baldrige winners are using. Incentive pay has a long history, a lot of it bad. We might be walking into real trouble." You don't have to reply, but you think about it$.$ He's right about the history. Yet the approach seems to be working at your HCO and many others. What are the factors that have made it a success?

Question $31$ options:

$1)$

It is outcomes driven, with negotiated goals supported by tested process changes, training, and $90-$day plans for recovery.

$2)$

It is outcomes driven, with negotiated goals supported by training and $90-$day plans for recovery.

$3)$

It is outcomes driven, with negotiated goals supported by tested process changes and training.

$4)$

It is outcomes driven, with negotiated goals supported by tested process changes, training, and $90-$day plans for recovery, and supported by unions.

Question $32(1$ point$)$

The SEIU has filed paperwork for an organizing drive at your HCO. It will focus on your clinical technician associates. Counsel suggests that management's response emphasize positives, avoiding threats. "You can probably convince most workers that union dues are not worth the money." You'll want counsel to review any statement, but what are the basic points against unionization?

Question $32$ options:

$1)$

Competitive pay, empowerment, training and promotion opportunities, high retention and worker satisfaction

$2)$

Competitive pay, empowerment, high retention and worker satisfaction

$3)$

Competitive pay, training and promotion opportunities, high retention and worker satisfaction

$4)$

Competitive pay, empowerment, training and promotion opportunities

Question $33(1$ point$)$

The local chapter of the Human Rights Campaign has asked for a speaker to describe how the HCO meets the association's members' needs. The HRC website rates HCOs according to its "Core Four" criteria: Patient Non$-$Discrimination, Equal Visitation, Employment Non$-$Discrimination, and Training in LGBT Patient$-$Centered Care. Your HCO, like many, is not rated, but the description says, $"$We did not find an LGBTQ$-$inclusive patient nondiscrimination policy." The cause seems to be that your patient information addresses only "sexual orientation," without adding "gender identity." You start an amendment process, but it will require committee reviews lasting at least six months. What else do you do to prepare?

Question $33$ options:

$1)$

Check your clinical staff for clinicians who explicitly encourage LGBT patients in their practice and nondiscrimination in their policies and on their website. Ask them for advice on possible issues, and strong points in the HCO's services.

$2)$

Be prepared to state that the HCO agrees with the "Core Four" standards and will monitor progress toward these goals.

$3)$

Consider how you will respond to specific complaints from the floor on discriminatory practices, end$-$of$-$life problems, parents' rights, employment discrimination, and unjustifiable remarks.

$4)$

All of the above