Question $29$

$3\mathrm{.}7pts$

The Paper Street Soap Company has modified important procedures for its employees. The employees believe that the new procedures are cumbersome and inconvenient, and voice their concerns to managers. The managers try to understand the perspective of the employees and are willing to address their issues. In this scenario, the managers of Paper Street Soap Company are engaging in:

$$ reactive communication

empathetic listening

the fundamental attribution error

dosure

$$ passive listening