Question 2 a) Based on the mission statement stated in its website, UPNM has a long list of mid-term targets. Assuming the objectives below have been formulated for year 2022 to support the mission. Identify ONE (1) evaluation method for each of the following objectives:

1. To increase the number of academic research publication in refereed journals by 20 percent. (1 Mark) 2. To improve response time to customers' inquiry or complaint by 50 percent. (1 Mark)

3. To enhance internationalization by collaborating with at least five new partners from ASEAN countries (1 Mark)

4. To reduce miscommunication between departments by 50 percent. (1 Mark)

5. To gain a minimum of two international recognitions for defense research excellence. (1 Mark) [TOTAL: 5 Marks]

b) Briefly explain ONE (1) situation which may force UPNM to revise its objectives for year 2022. (3 marks)