Question 2. A manager is currently unhappy with the capabilities of a particular process and wants to improve its capabilities. To accomplish this, the manager needs to do all of the following, EXCEPT: a. Finding the employee at the slowest operation in the process and firing him b. Documenting the existing process with a process flow diagram. c. Determining appropriate metrics for the capabilities that the manager wants to improve. d. Determining what the desired outcome for the process is: Question 3. The monthly rental cost for office space is $10 per square foot. So, an attorney looking to reduce the amount of space she needs to rent should focus on which of the following to keep her rental costs down. a. More personalized interaction with customers (2 pts) b. Reducing throughput (flowrate) c. Shorter waiting times: d. Making sure that attomeys double check each other's work before the customer leaves