Question $2$

A start$-$up telecommunications company operates a call center where representatives help customers troubleshoot

problems. As the company grows and as employees move on to other jobs, the call center frequently needs to fill open

supervisor positions. Beth, a human resource manager at the company, encourages the customer service manager to

recruit internally. Which statement is the best reason for the use of internal resources?

The organization is unlikely to have any candidates from which to draw.

Promoting insiders will expose the organization to fresh new ideas.

Internal recruiting costs more than looking outside the organization, but it is faster.

External job candidates will be new and unfamiliar to the customer service manager.

Internal job candidates are relatively knowledgeable about the company and the positions.