Question (2): Based on what you have learned about Total Quality Management, answer the following questions. (10 marks) a- Deming and Juran are the "Gurus" of Total Quality Management. Critically explain the approach of each one of them clarifying 2 similarities and 2 differences between their basics. b- Multiple choice questions: All of the following are among the mission statement tests except: a. It should be documented b. It should be agreed by all c. It may not be sufficiently explicit to enable eventual accomplishment to be verified d. It should be understandable, communicable and believable All the following describe the Critical Success Factors (CSFs) except: a. The building blocks of the mission statement b. Key factors that we must have or need and which together will achieve the mission statement. c. The Whats, not the Hows. d. Dynamic, like the mission statement Question (3): The EFQM model is the most popular quality management tool used in Europe to improve organizations. Explain the Fundamental Concepts of this model. (10 marks) Enablers Results People People Results Leadership Strategy Processes Products & Services Customer Results Key Results Partnerships & Resources Society Results Learning. Creativity & Innovation