Question (2): Based on what you have learned about Total Quality Management, answer the following questions. (6 marks)

Read carefully the following, then critically discuss how Demings 14 points in manufacturing have influenced factory analytics that make factories more productive and reliable in the industry. The answer must be provided with at least 2 points from the14 points of Deming as evidence. (you are allowed to use the internet supported with citations).

In 1982, Dr. W. Edwards Deming published a revolutionary book titled Out of the Crisis. In his book, Deming presented a philosophy of management called the 14 points. These points, became known as Demings 14 points, and gradually merged into what is known today as Total Quality Management (TQM). The 14 points ushered in a landslide of new tools and techniques for improving manufacturing and reducing costs. Most importantly, the shifting productivity brought about new ways of managerial thinking, which emphasized continuous improvement, process redesign, and Smart Factory analytics. This is seen in some recent success stories.