QUESTION 2: CASE STUDY 2 [4+4+4 = 12 Marks] The AAA IT Solutions is a mid-sized Melbourne based IT company. It is in a very competitive environment and the goals and strategies are crucial to both the company's profitability and its survival. The IT Consultant at AAA IT Solutions is in charge of IT systems development. In the past, she has supervised and participated in developing the strategic goals for the company. This document has been supplied to you as AAA IT solutions are keen to stay competitive. Their strategic goals were documented twelve (12) months ago and thus, will need to be re-addressed. a) The AAA needs to update the document periodically to meet the requirements of the organisation. They also need to consider the document usability according to ISO 9241, which is defined as, The effectiveness, efficiency and satisfaction with which specified users achieve specified goals in particular environments. In terms of system documentation, explain what these usability features mean, with appropriate examples for each. b) Provide one example of a system document to explain how this documentation can provide basic information for new IT staff or for the user training. c) Explain why standards are necessary for systems documentation. List four standards and briefly explain each standard