Question $2($essay type$)(16$ marks$)$

$2\mathrm{.}1$ Identify how changes in the external environment may affect the operations management strategy for a company. Specifically, diccuss what impact the following external factors might have on operations management strategy:

a$.$ Fewer young prospective employess entering the labour market. $[$Strictly not more than $5$ for each$]$

b$.$ Inflation versus stable prices. $[$Strictly not more than $5$ lines for each$]$

$2\mathrm{.}2$ The environmental services department of a city has two recycling services $-$ newspaper collection $($NC$)$ and general recycling $($GR$).$ The NC service is a door$-$to$-$door collection service which, at a fixed time every week, collects old newspapers which householders have plastic bags at their gate. An empty bag is left for the householders to use for foffered mainly the newspapers collected is relatively small, the service is commercial telephone or the internet, companies and private individuals can request ation $24$ corials to be disposed of$.$ The GR service guarantees to collect the material witerial can hours unless the customer prefers to specify a more convenient time. Any kind of makes a small proficted and a charge is made depending on the volume of material. This service makes aluable profit because the revenue from both customer charges and from some of the more valuable recycled materials exceeds the operation's running costs.

Using the five operations performance objectives $($quality$,$ speed, dependability, flexibility and cost$)$ compare the two services: NC and GR$.$