QUESTION 2 (i) Discuss any FIVE items from the new collective agreement which runs for the period from 1 January 2018 to 31 December 2020 that supports in achieving harmonious industrial relations between employers and employees and why it is important for a large organisation like Maybank? (15 Marks) (ii) What would be your advice to the bank's in-house union in preparing the collective agreement and the process involved in obtaining cognisance from the industrial court? (15 Marks) (iii) Covid-19 pandemic has affected the entire world and many Malaysians have lost their jobs. Many companies have introduced pay cut and other cost saving strategies. You required to search at least two sources to explain the current scenario at Maybank. Your answer should reflect how the Covid-19 pandemic has affected this collective agreement. (20 Marks)