Question: Question 2 It is often difficult to completely understand the performance dimension of information technology (IT) projects. Even if hardware, software and networking technology would

Question 2

It is often difficult to completely understand the performance dimension of information technology (IT) projects. Even if hardware, software and networking technology would stand still for a while, it is often difficult for customers to explain exactly what they want in an IT project.

(a) How do functionality, system outputs, performance, reliability, and maintainability requirements affect quality planning. Discuss.

(15 marks)

(b) Describe with examples when you would use a Pareto diagram, statistical sampling, quality control charts, and testing on an IT project.

(10 marks)

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