Question: Question 2 ( Mandatory ) ( 2 points ) According to the lecture and readings, if you're watching social media for mentions of your brand,

Question

2 (

Mandatory

) (2

points

)

According to the lecture and readings, if you're watching social media for mentions of your brand, and only using those mentions to respond to customen complaints and help solve customer problems, what are you doing?

Social media listening

Social media analytics

Social media monitoring

social media servicing

Question 2(Mandatory)(2 points) According to the lecture and readings, if you're

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