Question: QUESTION 2 Polystar organization operates a large number of processes in various departments. The organization is embarking on its first Business Process Management (BPM) journey.

QUESTION 2 Polystar organization operates a large

QUESTION 2 Polystar organization operates a large number of processes in various departments. The organization is embarking on its first Business Process Management (BPM) journey. You are appointed as the BPM project leader to plan and oversee Polystar organization's BPM journey. Your responsibilities are to advise the company on how to embark on their BPM journey and implement proper business process governance so that benefits to the organization are realized and risks are reduced. a) List FIVE attributes you would consider and why when deciding on which process(es) to include for BPM in Polystar organization? (10 marks) b) What factors would underpin your decision on whether to adopt just process mapping, process simulation or full scale BPM implementation at Polystar? (6 marks) c) What are the steps involved in setting up governance for Polystar's customer service processes? (6 marks) d) What are the benefits of operating a process governance model at Polystar

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