Question 2 Scenario: There are different strategic performance frameworks, which measures the performance financially and Non...

 

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Question 2 Scenario: There are different strategic performance frameworks, which measures the performance financially and Non -Financially. The difference between private and public sector balanced scorecard is very important. It was determined by placing 'mission' at the top of the framework and connecting the "customer perspective' directly to the 'mission'. Kaplan and Norton's BSC has become the most dominant strategic performance measurement framework, but other scorecard practitioners recognized the need for alternatives to the original BSC framework to reflect differences among their structures and environment. Required: With reference to the above scenario a) Explain what is Balanced scorecard? Balanced scorecard for the public and not-for-profit sectors is different from original balanced scorecard introduced by Kaplan and Norton. Evaluate how Note -- You can illustrate your answer with the help of a diagram also. 15 Marks. Question 2 Scenario: There are different strategic performance frameworks, which measures the performance financially and Non -Financially. The difference between private and public sector balanced scorecard is very important. It was determined by placing 'mission' at the top of the framework and connecting the "customer perspective' directly to the 'mission'. Kaplan and Norton's BSC has become the most dominant strategic performance measurement framework, but other scorecard practitioners recognized the need for alternatives to the original BSC framework to reflect differences among their structures and environment. Required: With reference to the above scenario a) Explain what is Balanced scorecard? Balanced scorecard for the public and not-for-profit sectors is different from original balanced scorecard introduced by Kaplan and Norton. Evaluate how Note -- You can illustrate your answer with the help of a diagram also. 15 Marks.

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a Balanced Scorecard The balanced scorecard is a method which displays organisations performance into four dimensions namely financial customer internal and innovation The four dimensions acknowledge ... View the full answer