QUESTION 2

1. 1. • The best way to express a date in a memo is ________.

   		January 2, 2014
   		02/01/2014
   		2 January 2014
   		in the style of your company

QUESTION 3

1. • In a routine claim, the writer should open with ________.

   		a buffer statement
   		a request for adjustment
   		details of the claim
   		an accusation

QUESTION 4

1. The following sentence uses the passive voice: ________.

   		We request that employees dress appropriately in the summer
   		The employees are requested to dress appropriately in the summer.
   		The employees should dress appropriately in the summer.
   		We cant disagree with your logic.

QUESTION 5

1. When granting a customers request for a refund, _____

   		build goodwill
   		blame yourself
   		apologize profusely
   		blame the customer