Question 2. Wheeled Coach utilizes a repetitive process supported by work cells when producing its custom-build ambulances. Thus, the firm uses a hybrid approach of an assembly line supported by customization. The less skilled workers work on the assembly line, while the more skilled workers are in the work cells. The key work cells at Wheeled Coach include upholstery, electrical wiring, cabinetry, and aluminum fabrication. The video examines the electrical wiring work cell in particular. Each vehicle has an astounding 15 miles of electrical wiring, similar to an F-16 fighter jet. This wiring is delivered to the assembly line just-in-time to be put into the proper vehicle for which it was produced. The Plant Manager also emphasizes the usefulness of the computer-aided design (CAD) system, noting that it helps not only with design, but also with sales and manufacturing. Customer demand for ambulances continues to become more taxing, as users wish these vehicles to become almost mini-hospitals inside. Wheeled Coach's work cells allow the flexibility for such customization, while the assembly line piece of the process keeps churning out the vehicles at a reasonable pace. Compare and contrast a process such as the one utilized by Wheeled Coach with some of the others that you identified (perhaps flexible manufacturing systems and machines, or perhaps hand-made items or even service processes that have customers perform some of the customization themselves)