Question: QUESTION 20 A successful TQM program involves a change of culture for most organizations; however it does not need to be supported by top management.

QUESTION 20

  1. A successful TQM program involves a change of culture for most organizations; however it does not need to be supported by top management.

    True

    False

0.7 points

QUESTION 21

  1. These costs relate to not having a defect occur.

    Prevention

    Stop gap

    Appraisal

    None of above

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